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CHILL CAP STORE
TRUST / TRANSPARENCY / PRIVACY
Privacy Policy
Last updated: October 30, 2026
At Chill Cap Store, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, browse our products, place an order, contact us, or use any service available throughwww.chillcapstore.com.
This Privacy Policy applies to all visitors, customers, and users of Chill Cap Store.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
What this page explains
This policy covers how we handle information for browsing, orders, deliveries, customer support, reviews, analytics and marketing, including cases where a partner brand fulfills a product ordered from Chill Cap Store. Applicable choices and rights depend on your location and the processing involved.
Order information
Details needed to confirm purchases, process payments and arrange delivery.
Brand partnerships
Only relevant order and fulfillment information is shared with participating suppliers when needed.
Your choices
You can contact us about your personal data, marketing preferences and eligible privacy rights.
01 / PRIVACY GUIDEAt a Glance: Information and Purposes
| Information category | Examples | Typical use |
|---|---|---|
| Contact & delivery | Name, email, telephone, billing and shipping details | Confirmation, customer support and delivery arrangements |
| Orders & purchases | Order details, products purchased, return or refund requests | Order fulfillment, supplier coordination and dispute resolution |
| Site & device | IP address, browser, device, cookie and usage data | Site functionality, analytics, security and permitted advertising |
| Messages & reviews | Support requests, messages, reviews and user-submitted photos | Customer care, published reviews where submitted, product and service improvement |
02 / PRIVACY GUIDEWho We Are
Chill Cap Store is an online store offering a variety of hat products, including sports caps, fan-powered cooling hats, beanies, tennis hats, beach hats, sun hats, cowboy hats, and other headwear styles.
Our store is operated by:
Business Entity: Frahmen LLC
Store Name: Chill Cap Store
Website:www.chillcapstore.com
Business Address: 30 N Gould St STE 39564, Sheridan, WY 82801, United States
Email: info@chillcapstore.com
Customer Care: care@chillcapstore.com
Support: support@chillcapstore.com
Phone: +1 (917) 512-4334
For the purpose of applicable data protection laws, Chill Cap Store is the data controller of the personal information we collect and process through our website.
Independent brand partnerships
We offer products from our own selections and from a range of established brands, specialized headwear labels and independent suppliers. Some partners have well-known product lines or dedicated communities, while recognition and scale vary between brands. A relationship with a supplier does not mean that the supplier owns or operates Chill Cap Store.
03 / PRIVACY GUIDEPersonal Information We Collect
When you visit or use our website, we may collect certain personal information depending on how you interact with our store.
This may include:
- Your full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment confirmation details
- Customer account information
- Product preferences
- Items viewed, added to cart, or purchased
- Return, refund, or cancellation request details
- Messages, emails, or support inquiries sent to us
- IP address
- Device information
- Browser type
- Website usage data
- Cookie and tracking information
We do not intentionally collect unnecessary personal information. We only collect information that is needed to operate our store, process orders, provide customer support, improve our services, and comply with legal obligations.
04 / PRIVACY GUIDEHow We Collect Personal Information
We may collect personal information in the following ways:
- Directly from you when you place an order, create an account, contact us, subscribe to emails, or submit a request.
- Automatically when you visit our website through cookies, pixels, analytics tools, browser data, and similar technologies.
- From service providers that help us operate our website, process payments, fulfill orders, provide shipping, prevent fraud, analyze website performance, or support marketing activities.
- From third-party platforms or tools when you interact with our advertisements, social media pages, or website integrations.
05 / PRIVACY GUIDEHow We Use Your Personal Information
We use your personal information to operate Chill Cap Store and provide a safe, reliable, and personalized shopping experience.
We may use your information to:
- Process and fulfill your orders
- Confirm payments
- Arrange shipping and delivery
- Send order confirmations and shipping updates
- Respond to customer service inquiries
- Handle returns, refunds, cancellations, and product issue requests
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorized activity
- Maintain website security
- Manage customer accounts
- Send marketing emails, promotions, or updates if you have opted in
- Show relevant advertisements
- Comply with legal, tax, accounting, and regulatory obligations
Enforce our policies and terms
We do not sell customer information in the ordinary sense of selling personal contact lists.
06 / PRIVACY GUIDEPayment Information
Payments made through our website are processed by secure third-party payment providers.
Chill Cap Store does not directly store full credit card numbers or full payment card details on our own systems.
Payment providers may collect and process payment information according to their own security standards and privacy policies. This information is used to authorize, process, and confirm your transaction.
07 / PRIVACY GUIDECookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve your shopping experience and understand how visitors use our website.
These technologies may help us:
- Keep items in your cart
- Remember your preferences
- Analyze website traffic
- Improve website performance
- Measure marketing campaigns
- Show relevant advertisements
- Prevent fraud and improve security
You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website features, including checkout, saved preferences, or shopping cart functionality.
Where required by law, we may ask for your consent before using certain non-essential cookies or tracking technologies.
08 / PRIVACY GUIDEMarketing Communications
If you subscribe to our email list or agree to receive marketing messages, we may send you promotional emails, product updates, special offers, and store announcements.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
Even if you unsubscribe from marketing emails, we may still send you non-promotional messages related to your orders, account, customer service requests, policy updates, security notices, or legal matters.
Your privacy choices may also include requesting that we stop specific marketing communications or certain uses of data for targeted advertising where applicable law provides that right. Unsubscribing from promotional emails does not prevent necessary transactional messages about a purchase or service request.
09 / PRIVACY GUIDEHow We Share Personal Information
We may share personal information with trusted third parties only when necessary to operate our business, provide our services, or comply with legal requirements.
This may include:
- Shopify, which powers our online store
- Payment processors
- Shipping and delivery partners
- Customer support tools
- Email and communication providers
- Analytics providers
- Marketing and advertising partners
- Fraud prevention and security providers
- Technology and cloud service providers
- Legal, tax, accounting, or compliance advisors
- Government authorities when required by law
These third parties are expected to use personal information only as needed to provide their services or comply with applicable laws.
10 / PRIVACY GUIDEBrand Partners, Shopify Collective & Supplier-Fulfilled Orders
Chill Cap Store works with independent headwear and accessory brands and other authorized suppliers, including through Shopify Collective. Certain products purchased on our website are shipped or otherwise fulfilled by a participating brand or fulfillment partner. For those orders, the partner may need limited customer and order information to complete its services.
Where relevant, we may provide the partner with the recipient name, delivery address, contact details needed by the carrier, products and quantities ordered, fulfillment notes, shipping preferences, order references and return or exchange information. A partner may also receive details needed to confirm dispatch, provide tracking, respond to a delivery issue, coordinate a replacement or verify a return. The information shared depends on the specific order and services involved.
Brand partners may use these details to prepare, pack, dispatch and track orders, manage eligible return or exchange requests, support fraud prevention, meet legal obligations and communicate with us about fulfillment. A carrier may separately receive the information it requires to deliver the package. We seek to limit disclosures to the information reasonably needed for those purposes.
We do not intentionally provide partner brands with full payment card numbers. Payment processing is handled through appropriate payment providers and the Shopify commerce infrastructure. Order fulfillment does not automatically authorize a brand partner to use your contact details for its independent marketing.
A brand partner or service provider may act as a processor/service provider or, for some activities, as an independent controller/business under applicable data protection law. When a partner determines its own processing purposes or is subject to distinct legal obligations, its own privacy notice may also apply. The specific responsibilities depend on the relationship, information involved and applicable law.
Chill Cap Store remains the first point of contact for privacy questions concerning an order placed on our website. If your request concerns information held or controlled separately by a partner, we may need to coordinate with that partner or direct you to the appropriate privacy contact. Your applicable rights are not reduced by the use of partner fulfillment.
Important distinction
A partner brand can set product, shipping or returns terms, but those commercial arrangements do not automatically give the partner unrestricted rights to use customer personal information. Personal data sharing is tied to legitimate fulfillment, support, legal or otherwise permitted purposes.
| Activity | Information that may be needed | Who may receive it |
|---|---|---|
| Order confirmation | Customer contact and purchase details | Chill Cap Store, Shopify and payment providers as relevant |
| Brand fulfillment | Recipient, address, order items and delivery notes | Participating supplier and fulfillment services |
| Delivery & tracking | Name, address, contact number where required, package/tracking references | Carrier, delivery network and relevant supplier |
| Returns or replacements | Order reference, claim details, return address or product issue evidence | Chill Cap Store and relevant brand/return provider |
| Analytics or promotion | Site activity, device and preference signals as permitted | Approved analytics or marketing providers, subject to settings and law |
This illustration summarizes a common order workflow. Not every order involves every type of recipient, and the precise information shared will depend on the service and applicable legal requirements.
11 / PRIVACY GUIDEThird-Party Apps, Email Marketing, Reviews, and AI-Enabled Tools
Chill Cap Store may use third-party applications, integrations, and service providers to help operate our online store, improve the customer experience, manage marketing communications, collect product reviews, provide customer support, analyze website performance, automate workflows, and support shopping assistance features.
These tools may include, but are not limited to, email marketing platforms such as Klaviyo, product review applications, customer support tools, analytics tools, advertising and retargeting platforms, Shopify apps, automation tools, and AI-enabled or agentic artificial intelligence tools.
Depending on how customers interact with our website, these providers may process limited personal information such as name, email address, phone number, order information, purchase history, product preferences, items viewed, abandoned cart activity, review content, support messages, device information, website activity, and marketing consent status.
We may use email and marketing tools to send order-related messages, abandoned cart reminders, product updates, promotional emails, back-in-stock notifications, customer segments, and personalized marketing messages when permitted by law or when consent has been provided where required.
We may use review applications to collect, display, manage, verify, and respond to product reviews, ratings, photos, comments, or other user-generated content submitted by customers. If a customer submits a review, rating, photo, or comment, some of that content may be publicly visible on our website or connected platforms.
We may also use AI-enabled tools, automation systems, or agentic artificial intelligence services to help with customer support, product recommendations, order-related assistance, shopping guidance, website improvements, internal workflow automation, fraud prevention, content organization, and service quality improvement.
AI-enabled tools may process information provided to us, such as support messages, product questions, order details, browsing activity, or shopping preferences, only as needed to provide support, improve our services, or operate our store. We do not intentionally use these tools to collect unnecessary personal information.
These third-party providers are expected to process personal information only as necessary to provide their services to us, comply with applicable laws, protect security, or support our business operations. The specific apps, tools, and providers we use may change over time as our store operations and technology needs evolve.
Customers may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us. Customers may also contact us if they have questions about how their personal information is used with third-party apps, review tools, email platforms, or AI-enabled services.
AI-enabled services and privacy
AI-assisted customer support or workflow systems may receive information needed for a specific task. Use of such systems may differ by provider and feature, so the presence of AI tools does not mean every customer message is automatically sent to every provider. We seek to use appropriate access controls and provider arrangements where required.
12 / PRIVACY GUIDERelationship with Shopify
Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and services to you.
When you use our website, certain personal information may be collected and processed by Shopify to help operate the store, support checkout, process orders, improve services, prevent fraud, and provide platform-related features.
Shopify may also process information according to its own privacy practices. Customers may review Shopify’s privacy information through Shopify’s official privacy resources.
13 / PRIVACY GUIDEOrder Fulfillment and Shipping
To process and deliver your order, we may share necessary order information with fulfillment, shipping, delivery, and logistics service providers.
This information may include your name, shipping address, phone number, email address, order details, and delivery instructions.
We only share the information necessary to process, ship, track, and support your order.
14 / PRIVACY GUIDEData Retention
We keep personal information only for as long as necessary to provide our services, manage orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
Retention periods may vary depending on the type of information and the reason it is collected.
When personal information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law.
15 / PRIVACY GUIDESecurity of Your Information
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no online platform, website, payment system, email system, or method of electronic transmission is completely secure.
For this reason, we cannot guarantee absolute security. We recommend that customers avoid sending sensitive payment or personal information through unsecured communication channels.
16 / PRIVACY GUIDEYour Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to request a copy of your personal information
- The right to opt out of certain marketing communications
- The right to opt out of certain data sharing or targeted advertising where applicable
- The right to withdraw consent where processing is based on consent
- The right to object to or restrict certain processing activities where applicable
These rights are not absolute and may depend on your location, applicable law, and the nature of your request.
To exercise your privacy rights, please contact us using the contact details provided at the end of this policy.
We may need to verify your identity before processing your request.
| Type of request | What to ask us | Possible limitations |
|---|---|---|
| Access / copy | What personal data we hold and a copy where applicable | Identity verification and lawful exemptions may apply |
| Correction / deletion | Correct inaccurate data or delete eligible information | Records may need to be retained for tax, fraud prevention or other legal requirements |
| Marketing / sharing choices | Unsubscribe, withdraw consent or opt out where eligible | Rights depend on the law and type of processing |
| Objection / restriction | Object to or limit eligible processing | Not every basis or activity permits an objection or restriction |
17 / PRIVACY GUIDECalifornia and U.S. State Privacy Rights
If you are located in California or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information.
These may include the right to know what personal information is collected, the right to request deletion or correction, the right to opt out of certain sharing or targeted advertising, and the right not to be discriminated against for exercising your privacy rights.
To submit a privacy request, please contact us at:
info@chillcapstore.com
support@chillcapstore.com
18 / PRIVACY GUIDEEuropean Union and United Kingdom Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, you may have additional rights under applicable data protection laws.
These may include:
- Access to your personal data
- Correction of inaccurate personal data
- Deletion of personal data
- Restriction of processing
- Objection to processing
- Data portability
- Withdrawal of consent
- The right to lodge a complaint with a local data protection authority
We will respond to valid privacy requests in accordance with applicable law.
19 / PRIVACY GUIDEInternational Data Transfers
Because we operate an online store and use service providers that may be located in different countries, your personal information may be transferred, stored, or processed outside your country of residence.
When required, we rely on appropriate safeguards or recognized legal mechanisms to protect personal information during international transfers.
For example, information required for orders may be processed by e-commerce infrastructure providers, customer service tools, fulfillment brands or shipping partners operating in countries different from the customer’s location. Cross-border processing does not necessarily mean all information is transferred to every country in which we ship products.
20 / PRIVACY GUIDEChildren’s Privacy
Our website and services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can review and delete the information where required.
21 / PRIVACY GUIDEThird-Party Websites and Links
Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.
We are not responsible for the privacy practices, content, policies, or security of third-party websites.
We recommend reviewing the privacy policies of any third-party website or service before providing personal information.
22 / PRIVACY GUIDEUser-Generated Content and Reviews
If you submit a product review, comment, photo, or other content through our website or connected platforms, that information may become visible to other users.
Please avoid including sensitive personal information in public reviews, comments, or user-generated content.
23 / PRIVACY GUIDEFraud Prevention and Legal Compliance
We may use personal information to detect, investigate, prevent, or respond to fraud, unauthorized transactions, suspicious activity, policy violations, security incidents, or illegal activity.
We may also use or disclose personal information when required to comply with laws, legal processes, court orders, government requests, tax obligations, or regulatory requirements.
24 / PRIVACY GUIDEChanges to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we update this policy, we will revise the “Last updated” date at the top of this page.
The updated version will apply once it is posted on our website unless otherwise required by law.
This revised version includes additional explanations about our independent brand partnerships, Shopify Collective fulfillment and how order information may be shared with suppliers. We will continue to review the text as our service providers and business practices evolve.
25 / PRIVACY GUIDEContact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Chill Cap Store
Business Entity: Frahmen LLC
Website:www.chillcapstore.com
Email: info@chillcapstore.com
Customer Care: care@chillcapstore.com
Support: support@chillcapstore.com
Contact: contact@chillcapstore.com
Phone: +1 (917) 512-4334
Business Address: 30 N Gould St STE 39564, Sheridan, WY 82801, United States
For privacy-related requests, please include your full name, email address, order number if applicable, and a clear description of your request.
Important privacy notice
This policy describes our intended practices and does not remove any mandatory data protection rights. The exact data flows and legal roles can depend on Shopify configuration, installed applications, supplier relationships, and the locations of customers and service providers. We encourage contacting us if you need information about a particular order or data processing activity.