Informativa sulla privacy
Privacy Policy
Last updated: May 31, 2026
At Chill Cap Store, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, browse our products, place an order, contact us, or use any service available through www.chillcapstore.com.
This Privacy Policy applies to all visitors, customers, and users of Chill Cap Store.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Chill Cap Store is an online store offering a variety of hat products, including sports caps, fan-powered cooling hats, beanies, tennis hats, beach hats, sun hats, cowboy hats, and other headwear styles.
Our store is operated by:
Business Entity: Frahmen LLC
Store Name: Chill Cap Store
Website: www.chillcapstore.com
Business Address: 30 N Gould St STE 39564, Sheridan, WY 82801, United States
Email: info@chillcapstore.com
Customer Care: care@chillcapstore.com
Support: support@chillcapstore.com
Phone: +1 (917) 512-4334
For the purpose of applicable data protection laws, Chill Cap Store is the data controller of the personal information we collect and process through our website.
Personal Information We Collect
When you visit or use our website, we may collect certain personal information depending on how you interact with our store.
This may include:
Your full name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Customer account information
Product preferences
Items viewed, added to cart, or purchased
Return, refund, or cancellation request details
Messages, emails, or support inquiries sent to us
IP address
Device information
Browser type
Website usage data
Cookie and tracking information
We do not intentionally collect unnecessary personal information. We only collect information that is needed to operate our store, process orders, provide customer support, improve our services, and comply with legal obligations.
How We Collect Personal Information
We may collect personal information in the following ways:
Directly from you when you place an order, create an account, contact us, subscribe to emails, or submit a request.
Automatically when you visit our website through cookies, pixels, analytics tools, browser data, and similar technologies.
From service providers that help us operate our website, process payments, fulfill orders, provide shipping, prevent fraud, analyze website performance, or support marketing activities.
From third-party platforms or tools when you interact with our advertisements, social media pages, or website integrations.
How We Use Your Personal Information
We use your personal information to operate Chill Cap Store and provide a safe, reliable, and personalized shopping experience.
We may use your information to:
Process and fulfill your orders
Confirm payments
Arrange shipping and delivery
Send order confirmations and shipping updates
Respond to customer service inquiries
Handle returns, refunds, cancellations, and product issue requests
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorized activity
Maintain website security
Manage customer accounts
Send marketing emails, promotions, or updates if you have opted in
Show relevant advertisements
Comply with legal, tax, accounting, and regulatory obligations
Enforce our policies and terms
We do not sell customer information in the ordinary sense of selling personal contact lists.
Payment Information
Payments made through our website are processed by secure third-party payment providers.
Chill Cap Store does not directly store full credit card numbers or full payment card details on our own systems.
Payment providers may collect and process payment information according to their own security standards and privacy policies. This information is used to authorize, process, and confirm your transaction.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve your shopping experience and understand how visitors use our website.
These technologies may help us:
Keep items in your cart
Remember your preferences
Analyze website traffic
Improve website performance
Measure marketing campaigns
Show relevant advertisements
Prevent fraud and improve security
You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website features, including checkout, saved preferences, or shopping cart functionality.
Where required by law, we may ask for your consent before using certain non-essential cookies or tracking technologies.
Marketing Communications
If you subscribe to our email list or agree to receive marketing messages, we may send you promotional emails, product updates, special offers, and store announcements.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
Even if you unsubscribe from marketing emails, we may still send you non-promotional messages related to your orders, account, customer service requests, policy updates, security notices, or legal matters.
How We Share Personal Information
We may share personal information with trusted third parties only when necessary to operate our business, provide our services, or comply with legal requirements.
This may include:
Shopify, which powers our online store
Payment processors
Shipping and delivery partners
Customer support tools
Email and communication providers
Analytics providers
Marketing and advertising partners
Fraud prevention and security providers
Technology and cloud service providers
Legal, tax, accounting, or compliance advisors
Government authorities when required by law
These third parties are expected to use personal information only as needed to provide their services or comply with applicable laws.
Relationship with Shopify
Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and services to you.
When you use our website, certain personal information may be collected and processed by Shopify to help operate the store, support checkout, process orders, improve services, prevent fraud, and provide platform-related features.
Shopify may also process information according to its own privacy practices. Customers may review Shopify’s privacy information through Shopify’s official privacy resources.
Order Fulfillment and Shipping
To process and deliver your order, we may share necessary order information with fulfillment, shipping, delivery, and logistics service providers.
This information may include your name, shipping address, phone number, email address, order details, and delivery instructions.
We only share the information necessary to process, ship, track, and support your order.
Data Retention
We keep personal information only for as long as necessary to provide our services, manage orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.
Retention periods may vary depending on the type of information and the reason it is collected.
When personal information is no longer needed, we may delete, anonymize, or securely store it as required by applicable law.
Security of Your Information
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no online platform, website, payment system, email system, or method of electronic transmission is completely secure.
For this reason, we cannot guarantee absolute security. We recommend that customers avoid sending sensitive payment or personal information through unsecured communication channels.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to request a copy of your personal information
The right to opt out of certain marketing communications
The right to opt out of certain data sharing or targeted advertising where applicable
The right to withdraw consent where processing is based on consent
The right to object to or restrict certain processing activities where applicable
These rights are not absolute and may depend on your location, applicable law, and the nature of your request.
To exercise your privacy rights, please contact us using the contact details provided at the end of this policy.
We may need to verify your identity before processing your request.
California and U.S. State Privacy Rights
If you are located in California or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information.
These may include the right to know what personal information is collected, the right to request deletion or correction, the right to opt out of certain sharing or targeted advertising, and the right not to be discriminated against for exercising your privacy rights.
To submit a privacy request, please contact us at:
info@chillcapstore.com
support@chillcapstore.com
European Union and United Kingdom Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, you may have additional rights under applicable data protection laws.
These may include:
Access to your personal data
Correction of inaccurate personal data
Deletion of personal data
Restriction of processing
Objection to processing
Data portability
Withdrawal of consent
The right to lodge a complaint with a local data protection authority
We will respond to valid privacy requests in accordance with applicable law.
International Data Transfers
Because we operate an online store and use service providers that may be located in different countries, your personal information may be transferred, stored, or processed outside your country of residence.
When required, we rely on appropriate safeguards or recognized legal mechanisms to protect personal information during international transfers.
Children’s Privacy
Our website and services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can review and delete the information where required.
Third-Party Websites and Links
Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.
We are not responsible for the privacy practices, content, policies, or security of third-party websites.
We recommend reviewing the privacy policies of any third-party website or service before providing personal information.
User-Generated Content and Reviews
If you submit a product review, comment, photo, or other content through our website or connected platforms, that information may become visible to other users.
Please avoid including sensitive personal information in public reviews, comments, or user-generated content.
Fraud Prevention and Legal Compliance
We may use personal information to detect, investigate, prevent, or respond to fraud, unauthorized transactions, suspicious activity, policy violations, security incidents, or illegal activity.
We may also use or disclose personal information when required to comply with laws, legal processes, court orders, government requests, tax obligations, or regulatory requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we update this policy, we will revise the “Last updated” date at the top of this page.
The updated version will apply once it is posted on our website unless otherwise required by law.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Chill Cap Store
Business Entity: Frahmen LLC
Website: www.chillcapstore.com
Email: info@chillcapstore.com
Customer Care: care@chillcapstore.com
Support: support@chillcapstore.com
Contact: contact@chillcapstore.com
Phone: +1 (917) 512-4334
Business Address: 30 N Gould St STE 39564, Sheridan, WY 82801, United States
For privacy-related requests, please include your full name, email address, order number if applicable, and a clear description of your request.