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Shipping Policy
Last updated: May 31, 2026
At Chill Cap Store, we aim to provide a clear, reliable, and transparent shipping experience for every customer.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered for purchases made through www.chillcapstore.com.
Order Processing Time
Orders are processed Monday through Friday, excluding public holidays.
Most orders are processed within 1-3 business days before shipment.
During high-demand periods, seasonal sales, limited product availability, or additional order review, processing may take slightly longer. If there is a significant delay with your order, we will notify you by email.
Please note that processing time is separate from shipping time.
Shipping Destinations
We currently ship to the following regions and countries:
United States - Domestic Shipping
United States
International Shipping
United Kingdom
Canada
Australia
Europe
Austria
Belgium
Czechia
Denmark
Finland
France
Germany
Ireland
Italy
Netherlands
Norway
Poland
Portugal
Spain
Sweden
Switzerland
Other International Destinations
United Arab Emirates
Hong Kong SAR
Malaysia
New Zealand
Singapore
Japan
South Korea
The full list of supported countries is always displayed at checkout. If a country is not available at checkout, we may not currently ship to that destination.
Shipping Methods and Rates
Shipping options, delivery estimates, and final shipping costs are shown at checkout before payment is completed.
Delivery times are estimates and may vary depending on the destination, carrier, customs processing, local courier operations, weather conditions, holidays, and other factors outside our control.
United States - Domestic Shipping
For orders shipped within the United States, we currently offer the following shipping options:
Express Shipping 3-5 Business Days
Estimated delivery: 3-5 business days
Shipping cost: $21.99
Standard Shipping 5-8 Business Days
Estimated delivery: 5-8 business days
Shipping cost: $6.99
Free Standard Shipping 5-8 Business Days
Estimated delivery: 5-8 business days
Available on orders of $69.99 and above
Shipping cost: Free
International Shipping
For international orders, we currently offer the following shipping options:
Express International Shipping 5-8 Business Days
Estimated delivery: 5-8 business days
Shipping cost: $24.99
Standard International Shipping 7-15 Business Days
Estimated delivery: 7-15 business days after processing
Shipping cost: $9.99
Free Standard International Shipping 7-12 Business Days
Estimated delivery: 7-12 business days
Available on orders of $89.99 and above
Shipping cost: Free
Important Note About Delivery Estimates
All shipping times are estimates only and are not guaranteed.
Delivery may take longer due to:
Carrier delays
Customs inspections
Public holidays
Weather conditions
Remote delivery areas
Incorrect or incomplete shipping addresses
High order volume
Local courier delays
Unexpected logistics issues
Chill Cap Store is not responsible for delays caused by shipping carriers, customs authorities, or circumstances outside our reasonable control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Tracking details may include:
Tracking number
Shipping carrier
Estimated delivery timing
Shipment updates
Please allow up to 24-48 hours for tracking information to update after your order has been shipped.
If your tracking number does not update immediately, this does not necessarily mean your order has not shipped. Carrier systems may take additional time to display tracking activity.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please carefully review your shipping details before placing your order.
Chill Cap Store is not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by:
Incorrect address information
Missing apartment, unit, or suite numbers
Invalid postal codes
Outdated shipping addresses
Customer relocation
Refused delivery
Unclaimed packages
If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to assist before the order is processed or shipped, but address changes cannot be guaranteed once processing has started.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, handling fees, or other local charges may be applied by the destination country.
These charges are not included in product prices or shipping costs unless clearly stated at checkout.
Customers are responsible for any customs duties, import taxes, VAT, or local fees required by their country.
Chill Cap Store is not responsible for customs delays, customs inspections, import restrictions, or additional charges imposed by local authorities.
If an international package is refused because of unpaid customs duties, taxes, or import fees, any return shipping costs, customs charges, or related fees may be deducted from any eligible refund.
Lost, Delayed, or Damaged Packages
If your package is delayed, marked as delivered but not received, damaged in transit, or appears to be lost, please contact us as soon as possible.
Please include:
Your order number
Your full name
Your shipping address
Tracking number
A clear description of the issue
Photos of the package and product if the item arrived damaged
We will review the situation and guide you through the appropriate next steps.
In some cases, we may need to work with the shipping carrier before a final resolution can be provided.
Packages Marked as Delivered
If tracking shows that your package was delivered but you have not received it, please first check:
Your mailbox
Front door or porch area
Building reception or concierge
Apartment package room
Neighbors or household members
Local post office or carrier facility
If you still cannot locate the package, contact us and we will help review the issue. However, Chill Cap Store is not responsible for packages confirmed as delivered by the carrier to the shipping address provided at checkout.
Refused, Unclaimed, or Undeliverable Packages
If a package is refused, unclaimed, or returned due to an incorrect or incomplete address, the customer may be responsible for any additional shipping costs, return fees, customs charges, or reshipping fees.
Shipping fees are non-refundable unless the issue was caused by an error on our side.
Order Splitting and Multiple Packages
Some orders may be shipped in more than one package.
If your order contains multiple items, they may arrive separately depending on product type, availability, warehouse location, or shipping method.
If your order is split into multiple shipments, you may receive separate tracking numbers for each package.
Shipping Restrictions
We reserve the right to limit, cancel, or refuse shipment to certain locations due to carrier restrictions, legal requirements, product restrictions, customs limitations, or service availability.
If we are unable to ship your order to the address provided, we will contact you using the email or phone number provided at checkout.
Returns and Shipping
Return eligibility, timeframes, and conditions are handled according to our Return & Refund Policy.
All returns must be approved before the item is shipped back.
Customers must not send any item back to our company address or any other address without contacting us first.
If a return is approved, we will provide the correct return instructions and return address.
Contact Information
For shipping, delivery, tracking, or address-related questions, please contact us:
Chill Cap Store
Website: www.chillcapstore.com
Email: info@chillcapstore.com
Customer Care: care@chillcapstore.com
Support: support@chillcapstore.com
Contact: contact@chillcapstore.com
Phone: +1 (917) 512-4334
Our team will review your request and assist you as soon as possible.