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Terms of Service
Last updated: May 31, 2026
Overview
Welcome to Chill Cap Store.
The terms “we,” “us,” and “our” refer to Chill Cap Store, operated by Frahmen LLC, Wyoming, United States.
Chill Cap Store operates this website, including all related information, content, features, tools, products, and services, to provide customers with a clear, reliable, and curated shopping experience.
Our store is powered by Shopify, which enables us to provide our online store and related services to you.
These Terms of Service, together with any policies referenced on our website, explain your rights and responsibilities when you visit, browse, access, purchase from, or otherwise use www.chillcapstore.com.
Please read these Terms carefully. By using our website or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, Return & Refund Policy, and Shipping Policy.
If you do not agree with these Terms, you should not access or use our website or services.
Section 1 - Access and Account
By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using our website with the consent and supervision of a parent or legal guardian.
To use certain features of our website, including placing an order, creating an account, contacting us, or requesting support, you may be asked to provide information such as your name, email address, phone number, billing address, shipping address, payment information, and order details.
You agree that all information you provide is accurate, current, complete, and lawfully provided.
You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.
You may not transfer, sell, assign, or license your account to another person.
Section 2 - Our Products
Chill Cap Store offers a variety of hat and headwear products, including but not limited to sports caps, fan-powered cooling hats, beanies, tennis hats, beach hats, sun hats, cowboy hats, straw hats, and other hat styles.
We make reasonable efforts to display product images, colors, sizes, materials, features, descriptions, and availability as accurately as possible.
However, product colors, textures, size perception, and appearance may vary slightly due to photography, lighting, screen settings, device display differences, product updates, or manufacturing variations.
We do not guarantee that the product displayed on your screen will perfectly match the physical product you receive.
Product availability, pricing, descriptions, images, features, and designs may be changed, corrected, updated, limited, or discontinued at any time without prior notice.
Section 3 - Fan and Electronic Hat Products
Some Chill Cap Store products may include fan-powered, cooling, rechargeable, battery-operated, solar-powered, or electronic features.
By purchasing or using these products, you agree to follow all product instructions, charging guidelines, safety warnings, and proper-use recommendations provided with the product or displayed on the product page.
Fan-powered or electronic hat products should not be misused, modified, opened, submerged in water, exposed to heavy moisture, exposed to extreme heat, damaged by impact, charged improperly, or used in unsafe conditions.
Chill Cap Store is not responsible for product damage, malfunction, discomfort, injury, or failure caused by misuse, improper charging, unauthorized modification, water exposure, physical damage, normal wear, or failure to follow product instructions.
Fan-powered cooling hats are designed for personal comfort and general outdoor use. They are not medical devices, safety equipment, protective equipment, or guaranteed heat-prevention products.
Section 4 - Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected product or products.
Chill Cap Store reserves the right to accept, reject, cancel, or limit any order at our discretion.
Your order is considered accepted only after payment has been received and processed, and an order confirmation email has been issued.
Please review your order carefully before submitting it. We may be unable to cancel or modify an order once it has been accepted, processed, fulfilled, or shipped.
We may refuse or cancel an order for reasons including, but not limited to, product availability, pricing errors, payment issues, incorrect customer information, suspected fraud, unauthorized activity, shipping limitations, or policy violations.
Purchases made through Chill Cap Store are intended for personal or household use only and are not permitted for unauthorized commercial resale, export, or fraudulent use.
Section 5 - Prices and Billing
Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged for a product will be the price displayed at checkout when the order is placed and confirmed in your order confirmation email.
Unless otherwise stated at checkout, posted prices do not include taxes, shipping fees, handling fees, customs duties, import charges, or other applicable government fees.
You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information for all orders placed through our website.
By submitting payment information, you authorize us and our payment service providers to charge your selected payment method for the total order amount.
If your payment information is inaccurate, incomplete, declined, unverifiable, or flagged for possible fraud, we may cancel or refuse your order.
Section 6 - Shipping and Delivery
Shipping is handled according to our Shipping Policy.
Shipping times shown on our website, product pages, checkout page, or order confirmation emails are estimates only and are not guaranteed.
For domestic U.S. orders, we may offer standard, express, and free standard shipping options based on the order value.
For international orders, we may offer standard, express, and free standard international shipping options based on the order value and destination.
Delivery delays may occur due to carrier delays, customs inspections, public holidays, weather conditions, incorrect addresses, high order volume, product availability, local courier delays, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Chill Cap Store is not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.
Once an order is transferred to the shipping carrier, delivery responsibility is handled by the carrier to the fullest extent permitted by law.
Section 7 - Taxes, Duties, and Customs
Depending on your shipping destination, orders may be subject to sales tax, customs duties, VAT, import taxes, handling fees, or other charges imposed by local authorities.
Unless otherwise stated at checkout, customers are responsible for any applicable taxes, duties, customs fees, import charges, or local government fees.
Chill Cap Store is not responsible for customs delays, customs inspections, import restrictions, unpaid import fees, or additional charges imposed by local authorities.
If an international package is refused, unclaimed, or returned because of unpaid customs duties, taxes, or import fees, any return shipping costs, customs charges, or related fees may be deducted from any eligible refund.
Section 8 - Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled according to our Return & Refund Policy.
Customers may request a return within 15 days from the date the order is delivered, subject to the eligibility conditions stated in our Return & Refund Policy.
Returned items must be unused, unworn, unwashed, undamaged, in original condition, and returned with all original tags, labels, accessories, and packaging.
Customers must not send any item back to our company address or any other address without contacting us first.
All returns must be reviewed and approved by Chill Cap Store before the item is shipped back.
Items sent without prior authorization may not be accepted and may not be eligible for a refund.
We do not guarantee direct exchanges. If you need a different size, color, style, or product, the fastest option is usually to request a return for the eligible item and place a new order once your return is approved.
Section 9 - Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders can only be canceled before they are processed, fulfilled, or shipped.
Once an order has entered processing, fulfillment, or shipment, we may not be able to cancel it.
If your order has already shipped, you may request a return after delivery, subject to our Return & Refund Policy.
Section 10 - Intellectual Property
All content on our website, including but not limited to trademarks, logos, brand names, product names, text, graphics, product images, photographs, videos, website design, layout, product reviews, icons, and overall presentation, is owned by Chill Cap Store, Frahmen LLC, our affiliates, licensors, or service providers.
You may use our website and services for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, scrape, transmit, or exploit any material from our website without our prior written consent.
Nothing in these Terms grants you any ownership rights or license in the intellectual property of Chill Cap Store, Frahmen LLC, Shopify, or any third party.
The Chill Cap Store name, logo, product names, service names, designs, and slogans may be trademarks of Chill Cap Store or its affiliates or licensors.
Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify.
All other trademarks appearing on the website are the property of their respective owners.
Section 11 - Optional Tools and Third-Party Services
We may provide access to tools, applications, integrations, features, or services offered by third parties as part of our website or services.
We do not monitor, control, or guarantee third-party tools or services.
You acknowledge and agree that access to such tools is provided “as is” and “as available” without warranties, representations, conditions, or endorsements of any kind.
Any use of optional third-party tools is entirely at your own risk and discretion.
You should review the terms and policies of the relevant third-party provider before using any third-party tool or service.
Section 12 - Third-Party Links
Our website may contain links, materials, features, or embedded functionality provided or operated by third parties.
We are not responsible for examining, evaluating, controlling, or guaranteeing the content, accuracy, safety, policies, or practices of third-party websites or services.
If you leave our website to access third-party websites, platforms, products, services, or content, you do so at your own risk.
We are not liable for any harm, loss, damage, claim, or issue related to your access to third-party websites or your purchase or use of third-party products, services, resources, or content.
Section 13 - Relationship with Shopify
Chill Cap Store is powered by Shopify, which provides the e-commerce platform that allows us to offer products and services to you.
However, all sales and purchases made through our store are made directly with Chill Cap Store, operated by Frahmen LLC.
By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Chill Cap Store, including any injury, damage, loss, claim, refund issue, product issue, delivery issue, or dispute resulting from products or services purchased from Chill Cap Store.
You expressly release Shopify and its affiliates from all claims, damages, liabilities, and disputes arising from or related to your purchases and transactions with Chill Cap Store.
Section 14 - Privacy and Data Protection
All personal information we collect through our website and services is handled according to our Privacy Policy.
By using our website and services, you acknowledge that you have read and understood our Privacy Policy.
Because our website is hosted by Shopify, Shopify may collect and process certain personal information about your access to and use of our website in order to provide, maintain, protect, and improve the services.
Information submitted through our website may be transmitted to and shared with Shopify and other third-party service providers that may be located in countries other than where you reside.
Please review our Privacy Policy for more details about how we, Shopify, and our service providers collect, use, share, and protect personal information.
Section 15 - Feedback, Reviews, and Submissions
If you submit, upload, post, email, or otherwise provide ideas, suggestions, reviews, comments, photos, proposals, feedback, or other content to Chill Cap Store, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and otherwise use such content in any lawful medium for commercial, promotional, operational, and service-improvement purposes.
You represent and warrant that:
You own or have all necessary rights to submit the feedback or content.
Your feedback does not violate the rights of any third party.
Your feedback is accurate and not misleading.
Your feedback does not contain unlawful, abusive, obscene, harmful, defamatory, or malicious content.
Your feedback does not contain viruses, malware, or harmful code.
We are not required to maintain feedback in confidence, pay compensation for feedback, or respond to feedback.
We may monitor, edit, refuse, or remove feedback that we determine to be unlawful, offensive, misleading, inappropriate, or in violation of these Terms.
You are solely responsible for any feedback, review, image, or content you submit.
Section 16 - Errors, Inaccuracies, and Omissions
Occasionally, information on our website or services may contain typographical errors, inaccuracies, or omissions.
These may relate to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates, product availability, product features, or other website content.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
We also reserve the right to change, update, or cancel orders if any information is inaccurate, incomplete, or outdated.
Section 17 - Prohibited Uses
You may access and use our website and services only for lawful purposes.
You may not access or use our website or services, directly or indirectly:
For any unlawful, fraudulent, abusive, harmful, or malicious purpose.
To violate any international, federal, state, provincial, or local law or regulation.
To infringe upon or violate our intellectual property rights or the rights of others.
To harass, abuse, insult, harm, defame, slander, intimidate, discriminate against, or threaten any person.
To transmit false, misleading, inaccurate, or deceptive information.
To upload or transmit viruses, malware, or harmful code.
To send spam, phishing messages, chain letters, junk mail, or unauthorized promotional material.
To impersonate another person, business, or entity.
To collect, track, or misuse the personal information of others.
To interfere with or bypass website security features.
To scrape, extract, copy, harvest, or collect website data without permission.
To use bots, crawlers, automated tools, AI agents, or similar technologies in a way that violates these Terms or disrupts the website.
To reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or services without written permission.
We reserve the right to suspend, restrict, disable, or terminate your access to the website or services if we determine that you have violated these Terms.
Section 18 - Automated Access and Agents
This section applies if you use, allow, enable, or deploy any software, bot, crawler, scraper, AI tool, automated system, or semi-autonomous tool to access, use, interact with, or collect information from our website or services.
Any automated access must comply with applicable laws, our security restrictions, and these Terms.
Automated tools must not conceal their identity, mimic human behavior to bypass restrictions, circumvent security measures, complete or bypass CAPTCHA systems, avoid access controls, or disrupt the normal operation of the website.
We may limit, block, restrict, or terminate automated access at any time.
Section 19 - Termination
We may terminate this agreement or suspend, restrict, or terminate your access to the website or services at any time, with or without notice, if we determine that you have violated these Terms or engaged in conduct that may harm Chill Cap Store, Frahmen LLC, Shopify, our customers, or third parties.
You remain responsible for all amounts due up to and including the date of termination.
The following sections will continue to apply after termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
Section 20 - Disclaimer of Warranties
The information provided on or through our website and services is made available for general information purposes only.
We do not warrant the accuracy, completeness, reliability, availability, or usefulness of any information provided through the website.
Any reliance you place on such information is strictly at your own risk.
Except as expressly stated by Chill Cap Store, the website, services, and all products offered through the website are provided “as is” and “as available” without any representation, warranty, or condition of any kind, either express or implied.
To the fullest extent permitted by law, we disclaim all implied warranties or conditions, including warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that your use of the website or services will be uninterrupted, timely, secure, error-free, accurate, or free from harmful components.
Some jurisdictions do not allow certain limitations or disclaimers of warranties, so some of the above disclaimers may not apply to you.
Section 21 - Limitation of Liability
To the fullest extent permitted by law, Chill Cap Store, Frahmen LLC, Shopify, and our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, suppliers, and related parties shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, consequential, or similar damages of any kind.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, product misuse, service interruptions, delivery delays, customs delays, payment issues, or any similar damages arising from your use of the website, services, or products purchased through the website.
This limitation applies whether based in contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility of such damages.
Some jurisdictions do not allow the limitation of certain damages, so some of the above limitations may not apply to you.
Section 22 - Indemnification
You agree to indemnify, defend, and hold harmless Chill Cap Store, Frahmen LLC, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, suppliers, and related parties from any losses, damages, liabilities, claims, demands, or expenses, including reasonable attorneys’ fees, arising out of or related to:
Your breach of these Terms of Service.
Your violation of any law or regulation.
Your violation of the rights of a third party.
Your misuse of the website, services, products, or content.
Your unauthorized use of automated tools, bots, scraping systems, or AI agents.
Your submitted feedback, reviews, images, or content.
Your misuse of fan-powered, electronic, rechargeable, battery-operated, or cooling products.
We may control the defense and settlement of any claim subject to indemnification. You agree to cooperate in the defense of such claims.
Section 23 - Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be considered severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.
Section 24 - Waiver and Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies or operating rules posted on our website, constitute the entire agreement between you and Chill Cap Store regarding your use of the website and services.
These Terms supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and Chill Cap Store.
Any ambiguities in the interpretation of these Terms shall not be interpreted against the drafting party.
Section 25 - Assignment
You may not delegate, transfer, or assign these Terms or any of your rights or obligations under these Terms without our prior written consent.
Any attempt to do so without consent will be null and void.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.
Section 26 - Governing Law
These Terms of Service and any separate agreements through which we provide services to you shall be governed by and interpreted in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.
Chill Cap Store is operated by Frahmen LLC, located in Wyoming, United States.
To the fullest extent permitted by law, you agree that disputes relating to these Terms, our website, services, or products shall be handled in the appropriate state or federal courts located in Wyoming, United States.
Section 27 - Headings
The headings used in these Terms are included for convenience only and will not limit, expand, or otherwise affect the meaning or interpretation of these Terms.
Section 28 - Changes to Terms of Service
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, replace, or modify any part of these Terms by posting updates on our website.
It is your responsibility to check this page periodically for changes.
Where required by applicable law, we will provide notice of material changes.
Your continued use of or access to our website and services after changes are posted constitutes acceptance of those changes.
Section 29 - Contact Information
Questions about these Terms of Service should be sent to us at:
info@chillcapstore.com
care@chillcapstore.com
support@chillcapstore.com
contact@chillcapstore.com
Our contact information is provided below:
Trading Name: Chill Cap Store
Business Entity: Frahmen LLC
Website: www.chillcapstore.com
Email: info@chillcapstore.com
Customer Care: care@chillcapstore.com
Support: support@chillcapstore.com
Phone: +1 (917) 512-4334
Business Address: 30 N Gould St STE 39564, Sheridan, WY 82801, United States
Business Registration / EIN: 30-1463813
VAT Number: Not applicable unless separately provided or required by law.