Refund policy
Return & Refund Policy
At Chill Cap Store, we want every customer to shop with confidence. This Return & Refund Policy explains how returns, refunds, exchanges, cancellations, and product-related issues are handled for purchases made through www.chillcapstore.com.
Please read this policy carefully before starting a return request.
15-Day Return Window
Customers may request a return within 15 days from the date the order is delivered.
The return window begins on the date the tracking information shows the package as “Delivered.” If an order is delivered in multiple packages, the 15-day return window begins when the final package is marked as delivered.
Return requests submitted after 15 days may not be accepted.
Return Eligibility
To qualify for a return, the item must meet all of the following conditions:
The item must be unused, unworn, and unwashed.
The item must be in its original condition.
The item must be returned with all original tags, labels, accessories, and packaging.
The item must be free from stains, odors, sweat marks, pet hair, damage, or signs of wear.
The item must be packed safely to prevent damage during return shipping.
Items that do not meet these conditions may be refused, returned to the customer, or approved for a partial refund at our discretion.
Important Return Instructions
Customers must not send any item back to our company address or any other address without contacting us first.
All returns must be reviewed and approved by Chill Cap Store before the item is shipped back. After a return request is approved, we will provide the correct return instructions and return address.
Items sent without prior authorization may not be accepted and may not be eligible for a refund.
How to Start a Return
To start a return request, please contact us through one of the following email addresses:
info@chillcapstore.com
care@chillcapstore.com
support@chillcapstore.com
contact@chillcapstore.com
You may also contact us by phone:
+1 (917) 512-4334
Please include the following information in your request:
Your order number
Your full name
The item you want to return
The reason for the return
Clear photos if the item is damaged, defective, incorrect, or has any issue
Once your request is reviewed, we will contact you with the next steps. If your return is approved, we will provide the correct return instructions, including where and how to send the item.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photos of the issue.
For approved cases, we may offer one of the following solutions:
A replacement, if available
A refund
A partial refund
Another appropriate resolution based on the issue
We may also request photos of the packaging, shipping label, and product condition to properly review the claim.
Fan and Electronic Hat Products
Some Chill Cap Store products may include fan-powered, cooling, or electronic features.
For fan or electronic hats, returns may be accepted only if the item is unused, clean, complete, and returned with all original components, charging cables, accessories, manuals, labels, and packaging.
Fan or electronic hats may not be eligible for return if:
The item has been used outdoors or worn for an extended period.
The fan, wiring, charging port, battery area, or electronic components were damaged by misuse.
The item was exposed to water, heavy moisture, impact, improper charging, or modification.
Original accessories or components are missing.
The issue is caused by normal wear, user damage, or improper handling.
If your fan or electronic hat arrives defective or does not work properly upon delivery, please contact us immediately with photos and, when possible, a short video showing the issue.
Non-Returnable Items
The following items are not eligible for return:
Used, worn, washed, altered, or damaged-by-use products
Products missing original tags, labels, accessories, or packaging
Personalized or customized items
Items that are not suitable for return due to hygiene reasons
Final sale or clearance items
Discounted items marked as final sale
Gift cards
Items returned without prior authorization
If you are unsure whether your item qualifies for return, please contact us before sending anything back.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to an error on our side.
We recommend using a trackable shipping method. Chill Cap Store is not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address by the carrier.
Refund Process
Once your return is received and inspected, we will notify you by email whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method.
Refund processing usually takes 5-10 business days after approval. Depending on your bank, credit card provider, or payment processor, it may take additional time for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
info@chillcapstore.com
care@chillcapstore.com
Exchange Policy
We do not guarantee direct exchanges.
If you need a different size, color, style, or product, the fastest option is to request a return for the eligible item and place a new order once your return is approved.
In some cases, we may offer a replacement for damaged, defective, or incorrect items, depending on product availability.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
info@chillcapstore.com
support@chillcapstore.com
Orders can only be canceled before they are processed or shipped. Once an order has entered processing, fulfillment, or shipment, we may not be able to cancel it.
If your order has already shipped, you may request a return after delivery, subject to this Return & Refund Policy.
Company Information
Store Name: Chill Cap Store
Website: www.chillcapstore.com
Business Entity: Frahmen LLC
EIN: 30-1463813
Business Address: 30 N Gould St STE 39564, Sheridan, WY 82801, United States
Email: info@chillcapstore.com
Customer Care: care@chillcapstore.com
Support: support@chillcapstore.com
Phone: +1 (917) 512-4334
Return Address: Provided only after return approval
Policy Updates
Chill Cap Store reserves the right to update or modify this Return & Refund Policy at any time.
Any updates will apply to orders placed after the revised policy is published on our website.