Orders are carefully checked, prepared, and shipped to the delivery address provided at checkout. Since we may not be able to make changes once your order has been processed or shipped, please ensure that all shipping information is complete and accurate before placing your order.
Return requests can be submitted within 15 days of delivery. To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition, complete with all tags, accessories, and original packaging. Products showing signs of use, damage, alterations, or improper use may not be eligible for return or refund.
Before returning an item, please contact our customer support team at info@chillcapstore.com to request return authorization and receive the correct return instructions. Returns sent without prior authorization may not be accepted.
Shipping times, return eligibility, return shipping costs, refund processing times, customs duties, and other conditions may vary depending on the order and destination. For complete information, please review our Shipping Policy and Return and Refund Policy before completing your purchase.
